How to order

• Finding a Specific Item
  You could search product by category, there is extensive category of products under the CATEGORIES box.
  Click and Scroll down the list until you find what you looking.
  
  Alternatively, we have a great search feature that makes finding exactly what you're looking for a breeze!
  
  Follow the steps below to perform a search:
  1. Go to the www.GuaGua.com.au homepage.
  2. In the search box at the top left hand side of the screen, type in the name of the product you are searching for (such as DVD player)
  3. Click on the Go button.
  4. We will display the items that match the words you searched for.
  
• How to add items to your Shopping Cart
  1. Items to be purchased must first be added to Your Shopping Cart. To do this, simply click on the "ADD TO CART" button that appears next to the product. If you want to continue browsing the store, just click on CONTINUE SHOPPING button.
  2. Continue finding and adding items to your cart until you're ready to make your purchase.
  3. Click the "CHECK OUT" button in your shopping cart once you are finished shopping.
  You can view the items you have placed in your shopping cart at any time by clicking the "View Cart" icon located at the top right of any page. If you are having difficulty adding items to your cart, or your cart appears empty after you have added items to it, please make sure you have cookies enabled on your browser.
• Completing the Checkout Process
  Here are the steps you need to follow to place an order. If you have followed these steps and still need assistance completing an order, please contact customer service.
  
  Step 1: Go to Checkout
  Step 2: Account Login
  Step 3: Enter Shipping address and choose Shipping option
  Step 4: Entering Billing Address
  Step 5: Select a Payment Option
  Step 6: Review & Submit Order
  
• How to view your order status, order history and tax invoices
  Just click on My Account page. Using My Account, you can view the delivery status of your current orders, as well as any previous orders with us. You can also view tax invoices for each order.
• Obtain your Invoices
  Just click on My Account page, Using My Account, you can view the Account History of your current and historical orders with us. You can also view Tax Invoices for each order.
• Cancel or change of the orders
  Yes, you could change or cancel your order at any time before it is sent to our Warehouse for dispatch. As part of our delivery guarantee, in some cases, if the order is approved promptly and the item is a very popular item, this may be as short a time frame as a few hours. Once your order has been sent to our warehouse for dispatch, we are not able to change or cancel it, so please double check your selection before finalising your order.
  If you want to change or cancel your order after submitting it, we suggest you use online chat facility or email our customer service to advise of your intentions.
  We'll do everything we can to accommodate your request, however items that have already begun dispatch cannot be cancelled. They can be returned or exchanged as per our Return & Refund Policy.

Delivery Information

• Invoices and packaging label
  Our Parcels have only 'GuaGua' as our company name and our PO Box address label, required by Australia Post. The Invoice is not attached to the Parcel. It is emailed to the recipient on the Billing address (we do not send any emails or paperwork to the Ship To Address person).
  If like many of our customers you intend to re-sell our stock to your customers then you can be assured that we do not put anything on or in the package that links that product back to us.
  
  Find your invoice : My account - Login - Order history - Invoice
• Couriers
  The service we use for most of our deliveries is eParcel, a receipted delivery service through Australia Post. With this service Australia Post will attempt delivery of your item, if no one is home they will leave a note and the item will be waiting for you at your local post office. This service also allows us to deliver to post office boxes.
  
  Some larger, heavier items are sent by a courier service. Our couriers will attempt delivery to your street address - if you are not at home when delivery is attempted, a note will be left so you can arrange a more suitable dropoff time. We will select the most appropriate one depending on your address and the item being shipped.
• What happens if I am not home to receive my delivery?
  If you are not home to receive your delivery, Australia Post are responsible for placing a card in your letterbox advising collection from your local post office.
  When you go to the post office to collect your parcel, please ensure that you take photo ID and your ELADS consignment number with you for easy reference (this number appears on your dispatch email).
  
  For big items more than 30 KGs
  Due to varying delivery driver schedules, we are unable to arrange preferred times for you, so it's important to be at the nominated address to receive goods. In the event you are not home to receive your delivery, a notification card will be left at the address so that you can call the courier and arrange re-delivery.
• Return to sender and lost parcels
  Australia Post may return parcels to us for the following reasons:
  Insufficient Address
  Left Address/Unknown
  Refused
  Unclaimed
  We will be in touch with you via email or phone when this occurs. Please be aware that resending these parcels will incur a charge towards the additional postage costs, based on standard Australia Post freight fees.
  Where the address is confirmed as 100% correct we will resend the parcel at our expense. Please remember to include the company name if the goods are being delivered to a business address.
  GuaGua.com.au does not take responsibility for parcels that are incorrectly or insufficiently addressed, however we will do all we can to recover the parcel on your behalf.
  GuaGua.com.au will hold returned parcels for a period of 4 weeks and will attempt contact a minimum of three times. Where we are unable to make contact with you, the order will be cancelled and a credit placed on your GuaGua.com.au account for the amount of the goods only (freight & handling cost will NOT be credited). This credit can be used towards another order.
  
  LOST PARCELS
  
  GuaGua.com.au uses the ELADS Parcel Tracing system to track your orders at every point stage of the delivery process, but we accept that sometimes a parcel may go missing. If this is the case, we will launch an investigation with Australia Post. This can take up to 7 business days to be resolved. We understand that sometimes such parcels are intended as gifts and required by a certain date. We sincerely regret the inconvenience caused by the delay, but GuaGua.com.au cannot resend goods or provide any kind of remuneration until this investigation is resolved. In the event the goods cannot be located, GuaGua.com.au will resend them where possible via ELADS only. Alternatively, a refund may be available upon request.
  It's important to remember here that ELADS parcels can be signed by any adult at the delivery address. So, if it is a work address you have nominated then it's a good idea to check with reception or your mailroom.
  If the parcel can not be found, we will send out a replacement or provide a full refund depending on which you would prefer.
• Delivery guidelines
  All items are typically dispatched the next business day, once your payment has been confirmed. Items are sent via Australia Post or via our courier if the item is particularly bulky.
  Australia Post provides the following Guidelines for the delivery of your order.
  General Orders are dispatched from New South Wales via Australia Post. Average delivery times are listed below:
  
  

  Destination:	Average Delivery Time:
  Queensland	2-4 business days
  New South Wales	2-3 business days
  Victoria	2-4 business days
  ACT	2-4 business days
  South Australia	3-7 business days
  Tasmania	3-7 business days
  Western Australia	7 business days
  Northern Territory	7 business days
  Regional Areas	3-7 business days

  
  Over 90% of Orders shipped by Australia Post arrive within these transit times. However, if your order has still not arrived after more than 1 Full working day after the end of the specified transit times, please notifyservice@guagua.com.au and quote your Delivery number for follow-up. Items going via Courier have very similar transit times.
• Do you deliver to post office boxes?
  Australia Post eParcel delivers around Australia to residential, business or PO Box addresses. Please note that this service does not deliver to Norfolk, Christmas or the Cocos Islands.
  
  Please note that if you live in an area that is generally considered difficult to access or is poorly serviced by Australia Post and/or couriers then we may not be able to deliver to you. This is more likely if the items you order from us are very bulky. In these cases we will offer you a full refund.
• Received an item different to what you ordered?
  We are extremely sorry for any genuine errors in dispatch. Although these cases are extremely rare, we are real humans :-)
  
  We will do our best to fix this up for you quickly, at our cost. Please contact us with as much information about your order and the incorrect product received as possible, and we will sort things out for you right away.
• Pick up not available
  Regrettably, we aren't able to facilitate pickups. The reason for this is that as GuaGua.com.au, we mostly sell on behalf of a number of large vendors. These vendors ship the items directly from their warehouses around the country.
  
  However, in almost all cases we are able to dispatch items within 24 hours of your payment being received.

Return and warranty

• 14 Days Money Back Guarantee
  If after having received your order, you have changed your mind, or are not satisfied, you may request to return the item(s) within 14 days from the delivery date.
  

  • Items must be in original condition with the product packaging, booklets/manuals, swing tags, labels and all other accessories included.
  • The item/s are NOT opened, used, worn or damaged, and are in 100% re-saleable condition when we receive them back.
  • We only refund item price exclude postage and handling, For items under $100, a restocking fee of $7.95 per item returned.
  • For item price $100 or more, a restocking fee of 10% of the item value will be deducted from the refund amount.
  • If any of the money back guarantee requirements are not met, then the return may be rejected or re-evaluated.

  
  Change mind about a gift you received

  • If you receive a gift purchased from GuaGua.com.au, you may return the gift and a credit will be issued to the original purchaser's account.
  • Your item must be in original condition.
  • Return request must be made within 14 days of delivery date to the recipient's address.
  • Gift recipients may only initiate a return if their name appears on the shipping address of the order. If your name is not listed on the order, then we recommend that you contact the purchaser so they may initiate the return.
  • We regret that we are unable to issue any kind of refund or credit directly to the gift recipient. In the event that an item arrives damaged or is defective, we will be happy to arrange a return for repair or replacement or otherwise resolve the issue by negotiation.
• Standard Return Policy
  Before returning item(s), first contact our Customer Service staff to obtain advice and/or a Return Authorization (RA) number.
  In order to contact us regarding the return of an order, please send us a message via the Enquiry form located on our website in the 'Contact Us' section.
  You may return most items sold byGuaGua.com.au within 14 days from invoice date for refund of the ITEM PRICE.
  
  For returns initiated after 14 days from invoice date, GuaGua.com.au may, at our discretion, grant a credit of up to 50% of the item's value. Guagua.com.au is happy to exchange a product or provide a store credit, providing it is returned to us in its original condition, undamaged and unopened, including the original packaging. The customer must cover the freight charges for returning the item to the address nominated by GuaGua.com.au representative. This policy is in addition to your statutory rights under the Trade Practices Act.
  If a product is wrongly described, different from a sample shown or doesn't do what it is supposed to do, you may request a Return Authorization and choose between an exchange, or refund.
  Defective or faulty items will, in most cases, require a Return Authorization to be issued so that they can be returned to GuaGua.com.au for repair or replacement. For items that cannot be repaired or replaced, exchange, or refund of original order price will be offered.
  All return requests must be lodged within 14 days of delivery, unless:
  

  • the product purchased from GuaGua.com.au becomes faulty or defective after this period
  • the arrangements for warranty are to be made with GuaGua.com.au
  • the issue is covered under common warranty conditions (ie. manufacturing defect, not misuse or physical damage)

  Refunds will be issued in the original form of payment used for purchase - unless special circumstances prevent this, refund payment is rejected, or is otherwise unavailable and alternate method must be used.
  
  IMPORTANT INFORMATION
  
  

  • The items to be returned must be posted to the address nominated by GuaGua.com.au within 14 days after the RA number has been issued. It is recommended that proof of postage date be obtained and sent with the returned parcel.
  • Replacement products will only be shipped after the item in question has been received and case processed by GuaGua.com.au.
  • All returns must have an RA number.
  • Any item that is returned to GuaGua.com.au without an RA number risks being returned to sender.
  • GuaGua.com.au recommends returns be sent by Registered Post for more secure postage options.
  • If you feel that your return falls outside of our policy, then you will need to confirm if your return can be accepted by contacting us first using the enquiry form in the 'Contact Us' section.
  • Replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with any instructions provided with the product.
  • If the product has been used in a manner other than for which it was designed, GuaGua.com.au expressly excludes any liability, to the extent permitted by relevant legislation, for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.

  
  Refunds
  

  • To request a refund, please do so when making applying for a Return Authorization (RA).
    To apply for an RA number, visit GuaGua.com.au and contact GuaGua customer service using enquiry form in 'Contact Us' section, and state:
    The relevant order details
    The item you wish to return
    Explanation for requesting return
  • All refunds will be issued in the original form of payment used for the original purchase ?if the original method is unavailable, the refund recipient will be contacted to obtain details for alternative method.
  • To be eligible for refund due to reason of change of mind, or dissatisfaction (not faulty or defective), item(s) must be returned back to us in new, resalable condition with original packaging, complete with all accessories/components.
  • Some items do not qualify for change of mind please check for more information.
  • All rejected claims need to be collected (or reshipping arranged) by customer and a testing fee may be incurred. Incurred fees will have to be paid in full before item can be collected or delivered. Items not collected after 30 days will be disposed of or otherwise unavailable.

  
  Sending items back to us
  

  • Please securely package the product for transportation. Where necessary include all components/accessories.
  • A brief letter with explanation of the reason for the return or description of the fault may be included inside the package.
  • Clearly mark the issued Return Authorization Number (RA No.) on the outside of the postage packaging (not on the product's original box). Failure to do so will result in added delays in getting the case resolved.
  • GuaGua.com.au recommends Registered Post be used for better package tracking in the event of missing package, and more secure postage options.
  • GuaGua.com.au recommends that before packaging item for return, digital photos be taken, in order to protect the sender in case a returns parcel being sent to us is damaged by the carrier during transit.
  • GuaGua.com.au. is not liable for items you sent that are damaged or missing in transit, we are only in a position to assist in the customer's claim for compensation by reporting all the relevant information to the respective carriers.
• How to Return an Item
  1. To return an item you MUST first obtain a Return Authorization from a GuaGua.com.au Customer Service Representative. Before contacting us, please have ready the following:
  

  • Order number
  • Date of purchase
  • Detailed description of the problem
  • Photo of product that is damaged during transportation

  2. We will first evaluate your return request, may advise on possible solutions, and if acceptable we will issue you with a Return Authorization Number. We will also provide you address details of where to send your return
  3. If possible, please place the item you are returning back into the original GuaGua.com.au packing box that it arrived in
  4. Please ensure that your RA number is clearly displayed on the outside of the return parcel packaging. GuaGua.com.au will provide the address to which the parcel is to be sent.
  If return is sent via a COD service, prior arrangement must be made, otherwise the return parcel may be rejected, or sender must incur the COD freight charge (this may be deducted from the refund or credit value, or require a payment to be made to GuaGua.com.au).
  Also, please pack the item(s) appropriately - goods packaged without due care may render the return agreement null and void
  5. In most cases, only after the returned item(s) has been received, checked and tested will we be able to evaluate the case to advise on, or proceed with solution. This process usually takes 1-2 working weeks
• Refund time frame
  In most cases, returned item(s) are subject to checking, testing, processing and case evaluation procedures before the refund is approved. Once approved, you can expect your refund to be issued within 14 business days. We will notify you via email when your refund has been issued.
  
  All refunds are issued in the original form of payment used for purchase. Once transfer is initiated by us, your refund will process and clear according to the time frame established by your financial institution.
• How to Return a Gift
  If you receive a gift purchased from GuaGua.com.au, you may return the gift and a credit will be issued to the original purchaser's account. Your item must be eligible for return and must be initiated and sent back to our nominated address within the timeframe stated in our Standard Return Policy.
  Gift recipients may only initiate a return if their name appears on the shipping address of the order. If your name is not listed on the order, then we recommend contacting the gift giver so they may initiate the return. All refunds will be issued to the original purchaser's account in the original form of payment.
  We regret that we are unable to issue any kind of refund or credit to a gift recipient. In the event that an item arrives damaged or is defective, please have the purchaser of the order contact us to obtain a Return Authorization, and after processing of the returned item, we will be happy to send you a replacement if a spare item is still available.
  To initiate your return, please contact Customer Service by visiting GuaGua.com.au at the 'Contact Us' section
• Products are not refundable
  Refunds and credits will not be offered for the following products:

  • Swim suits
  • Undergarments.
  • Body jewelry (i.e. all items within the "Body Jewelry" sub-category)
  • Any item purchased for Toys for Tots.
  • Factory-sealed sports collectible sets.
  • Medical items.
  • Cigars, wines and perishable products (food items, chocolates, plants & flowers & wholesale flowers.)
  • Any CD, DVD, VHS tape, software, video game, and cassette tape that has been opened/taken out of its plastic wrap, unless the item is defective.
• Missing Goods
  As we are a business that must rely on third-party postage and courier service providers, there may be occasional incidents such as incomplete deliveries, missing or stolen parcels, or damaged goods. We appeal for our customer's understanding and sincerely apologise for those who are affected by such incidents and the inconveniences they cause. We ask for our customer's patience and assistance as we negotiate on the matter with our delivery service providers and seek to gain a resolution for the problems.
  
  If the tracking log records the parcel as having been delivered, but is reported to have not been received by the correct recipient, then the case may be that identity fraud has occurred. GuaGua.com.au will seek information as to the delivery, such as signature or the courier's recollection of events, from the service provider. As part of the investigation of the matter, and the claims process with the service provider, we may request that the recipient scan & email or fax us a copy of their signature from an authority issued identification card.
  
  If the order tracking is recorded as having been shipped, but you have not yet received your orders after 10 working days, please go to the GuaGua.com.au website to make an Order Enquiry via the 'Contact Us' section. When making the enquiry, please provide the order number and/or other relevant details.
• Damaged Goods
  As we are a business that must rely on third-party postage and courier service providers, there may be occasional incidents such as incomplete deliveries, missing or stolen parcels, or damaged goods. We appeal for our customer's understanding and sincerely apologise for those who are affected by such incidents and the inconveniences they cause. We ask for our customer's patience and assistance as we negotiate on the matter with our delivery service providers and seek to gain a resolution for the problems. In preparation, or in response, for the event that an item(s) of your order arrives damaged, please follow the instructions below:
  

  1. If delivered by a courier and damage is visible or otherwise apparent, please inform the courier at time of delivery
  2. Take clear quality digital photos of the damage
  3. Contact GuaGua.com.au Customer Service within 24 hours of delivery, stating order details, and a description of the damage. A GuaGua.com.au representative will respond, and advise the email address to which the digital photo files should be sent
  4. If delivered by an Aus Post service, please report the damage to the Post Office

  
  Below is a brief overview of the steps we need to take to solve this problem to give you a basic idea of what will happen.
  
  

  • We report this problem to our carrier, and if eligible make a claim for compensation.
  • Our carrier will open an investigation - depending up on the result of the investigation they will approve or reject our claim.
  • If they approve the claim, or soundly confirm that it will be successful, we will be able to send a replacement product, or provide a refund.

  
  Please be advised that the entire process may take more than two weeks.
• Warranty Claims
  • To know the length of warranty period for a particular product, please refer to the individual product page's description and information section
  • Most products from major brands (LG, Canon, Lexmark, Samsung, Tasco, etc) sold at GuaGua.com.au have their own warranty arrangements. Please refer to the manufacturer before contacting, but if uncertain you may contact us for advice
  • Please note: As a basic outline to determine eligibility for warranty claim, the faults or defects must be due to bad workmanship or materials used during manufacturing (not due to operational errors, misuse, physical damage, etc)

  
  Important notes for items being sent back to GuaGua
  
  

  • Before returning an item, it must be confirmed with a GuaGua representative and approved for a Return Authorization issued.
    In order to obtain a Return Authorization (RA), please contact us via the Enquiry form located on our website in the 'Contact Us' section.
  • Issuing of return authority number does not equal to acceptance of warranty claims. All claims are subject to inspection, testing and evaluation.
  • Item tested not to be faulty, defective due to manufacturing will be rejected for warranty claim.
  • For replacement warranty, item must be complete with all components. If not complete then item will be treated as a repair and sent back as it came.
  • Sender to pay for return delivery fee, GuaGua.com.au will pay for sending repaired or replacement item back.
  • All rejected claims need to be collected by customer and a testing and/or reshipping fee may be required. Fees have to be paid in full before item can be collected. Items not collected after 30 days will be disposed of or be otherwise unavailable.
  • Please securely package the product for transportation. Where necessary include all components/accessories.
  • Sender may include inside the package a brief letter with explanation of the reason for the return or description of the faults.
  • Clearly mark the issued Return Authorization Number (RA No.) on the outside of the packaging (not on the product box). Failure to do so will result in delays in getting the claims processed.
  • GuaGua.com.au recommends that before packaging item for return, digital photos be taken, in order to protect the sender in case a returns parcel being sent to us is damaged by the carrier during transit.
  • We also recommend Registered Post be used for better tracking and more secure postage options.
  • GuaGua.com.au is not liable for items you sent that are damaged or missing in transit, we are only in a position to assist in the sender's claim for compensation by reporting all the relevant information to the respective carrier.

Best Price Guarantee

• Best Price Guarantee
  GuaGua guarantees that our prices are the lowest you'll find anywhere in Australia. You'll know you're receiving the best deals available on thousands of quality products. And if you happen to find a better online price out there, and meet the qualifications listed below, we'll happily give you the 120% of the price difference. Now that really is PEACE OF MIND.
  To satisfy the Best Price Guarantee credit:
  

  1. The product must be purchased from GuaGua.com.au
  2. The product must be the exact same brand, model, and colour purchased at Guagua.com.au
  3. The merchant offering the lower price must have the product currently in stock
  4. The online merchant must be a reputable established site, as determined by GuaGua.com.au

  
  Qualifications:
  

  • Applies to total price of purchase--including shipping, taxes and other charges that may apply
  • Applies to claims made within 5 days from purchase date
  • Limited to only three claims in any 90-day period per customer
  • Limited to three identical items per customer
  • Does not apply to new merchandise versus factory-reconditioned comparisons
  • Does not apply to mobile phone purchases
  • Does not apply to services, since these prices change dynamically
  • Does not apply to auction sites, seller must have an established online store
  • Does not apply to merchants offering special promotions such as free shipping, sale prices, rebate offers, coupon offers, quantity discounts or membership requirements for buyers and/or sellers
  • Does not apply to travel items including, but not limited to: event tickets, airline tickets, hotel rooms, cruise bookings, and rental cars
  • Subject to change without prior notice

Terms and Conditions

• Availability
  We do not represent or warrant that the Web Site will be accessible or available on a timely basis, or that access to the Web Site will be uninterrupted or error free. Nothing in these Terms and Conditions obliges us to continue operating all or any part of the Web Site. We may modify or close down the Web Site (or part of it) at any time without any liability on our part.
• Electronic Communications
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• Copyright
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• Trademarks
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• Disclaimer
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• Your Account
  If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. GuaGua.com.au does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use GuaGua.com.au only with involvement of a parent or guardian. GuaGua.com.au and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
• Product Descriptions
  GuaGua.com.au and its affiliates attempt to be as accurate as possible. However, GuaGua.com.au does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by GuaGua.com.au itself is not as described, your sole remedy is to return it in unused condition.
• Pricing
  Except where noted otherwise, the RRP (recommended retail price) Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. With respect to items sold by GuaGua.com.au, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalogue may be mis-priced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
• Viruses
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• Third Party Sites
  This site may contain links to third party sites including:

  • The "Adobe" website
  • The "BPAY" website
  • The "PayPal" website
  • The "Credit Cards website
  • The "AustraliaPost" website
  • The "Microsoft" website
  • etc

  GuaGua.com.au is not responsible for the condition or content of those sites as they are not under GuaGua.com.au control. You access those sites and/or use the site's products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by GuaGua.com.au of the sites or the products or services provided on the site.
  GuaGua.com.au does not permit any linkages to this site without prior permission.
• Applicable Law
  This site is created and controlled by GuaGua.com.au. Your use of this site is governed by, construed and enforced in accordance with the laws of New South Wales Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of New South Wales, Australia. This site may be accessed throughout Australia and overseas. GuaGua.com.au makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.
• Privacy
  View the Privacy Policy for this website.
• Site Policies, Modification, and Severability
  Personal details are protected by the industry standard SSL (Secure Socket Layer) 128 bit encryption technology.
  Please review our other policies, such as our return policy, posted on this site. These policies also govern your visit to GuaGua.com.au ; We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
  OUR ADDRESS
  GuaGua.com.au
  P.O. Box 349
  Riverwood NSW 2210
  Fax No: 02 95335929
  ABN: 38129956002
  http://www.GuaGua.com.au
  

Privacy statement

• Collecting Personal Information About You
  What information do we collect from you? Why?
  
  We May Collect Information Needed to Contact You Later. At GuaGua.com.au we only collect necessary personal information that is to allow us to provide goods & service to you as an online retailer. If we collect personal contact information (as described below), you may later access and modify it, and remove it from our system. You may also choose simply not to provide your personal contact information at the point of collection. GuaGua.com.au collects personal information online, including names, postal and e-mail addresses, phone numbers and billing information.
  
  GuaGua.com.au may also collect business information from business that apply for membership and for program participation, some of which could constitute personal information, as well as personal information from individuals acting solely in their business capacity.
  
  We may collect your name, address and phone number.
  When you use our web Site, we may request your first and last name, home or other physical address, including your street name and address and name of your city or town, your telephone number or other "real world" contact information. We use this information to complete, support and analyse your purchases from GuaGua.com.au and use of the GuaGua.com.au web site, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties (eg AustPost) involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the GuaGua.com.au web site.
  We may collect your email address
  
  We may request your email address, or other information needed to contact you online. We use it to complete, support and analyse your purchases from GuaGua.com.au and use of the GuaGua.com.au web site, and to comply with any requirements of law. We use it to respond to any questions you might have and to provide you with information about specials occurring on the GuaGua.com.au web site if you have chosen this service on the Account Login page. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the GuaGua.com.au website.
  We may collect purchase information
  
  We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyse and support your use of the GuaGua.com.au web site. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the GuaGua.com.au web site.
  We may collect navigation and clickstream data
  
  As you browse our web site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, analyse and support your purchases from GuaGua.com.au and use of the GuaGua.com.au web site to comply with any requirements of law and to determine the commissions for our Affiliates. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the GuaGua.com.au web site.
• Using of your personal information
  We respect your privacy. Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted, such as to reply to your emails and process billing. Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.
  From time to time, we may use your personal information to provide you with information about other products and services offered by us. However, the only information that you must provide is your name and payment details (where applicable). If you would prefer not to receive promotional or other material from us, please let us know and we will change it accordingly.
• Access and Correction
  Once you have registered as a GuaGua.com.au customer, you may access your account details and correct your personal information, by logging into your GuaGua.com.au My Account page.
• Information Security
  GuaGua.com.au is committed to treat your information with the greatest care and respect. We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.
  GuaGua.com.au requires employees and contractors to perform their duties in a manner that is consistent with GuaGua.com.au legal responsibilities in relation to privacy.
  GuaGua.com.au will take all reasonable steps to ensure that paper and electronic records containing personal information are stored in facilities that are only accessible by people within GuaGua.com.au who have a genuine "need to know" as well as "right to know".
  GuaGua.com.au will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities can be achieved and maintained.
• Computer Tracking and Cookies
  This website is not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.